Maximising Customer Engagement for Technical Teams
A dynamic two-day programme designed to help technical professionals build confidence, communicate with impact, and strengthen customer relationships — including how to engage in commercial conversations and sell ideas and solutions with credibility.
With personalised pre- and post-course coaching, the course ensures learning is tailored, applied to real-world challenges, and leads to lasting change.
Who Should Attend:
This course is for technical professionals in the nuclear industry who regularly engage with customers, stakeholders, or colleagues — including engineers, project managers, and subject matter experts.
Whether you're early in your nuclear career or aiming to grow your influence and value, this course helps you connect your expertise to the people and outcomes that matter.
What You’ll Gain:
- Build confidence in customer-facing conversations
- Communicate complex ideas clearly and persuasively
- Understand what stakeholders value — commercially, technically, and personally
- Engage effectively in commercial discussions
- Sell ideas and solutions with credibility and trust
- Develop skills to boost your career and influence
- Create a tailored action plan you can apply immediately
Programme Structure:
- Pre-course 30 minute one-to-one call to tailor the content to your role and goals
- Interactive two-day in-person workshop with exercises, peer discussion, and real-world problem-solving
- Post-course 1 hour one-to-one coaching session to support implementation and sustained learning
- Day 1: 9:30AM - 4:30PM
- Day 2: 9:00AM - 4:00PM